Crappy customer service… Are unable to visited mortgage manager. Been re-finance processes. Turned-in the documents, skipped 5 closings. However prepared! Taking a loss. Complicated customer support. Bad contract! Just how performed they visited cuatro.5 mil from inside the conversion? Pose a question to your Says Attorneys Workplace.
It remain animated me to brand new loan processors
Terrible customer service. I have been writing on a beneficial refinance as no closer to closure than simply I happened to be inside the June. Customer service was a joke. They just import me to differing people, i am also bounced to such a baseball. Extremely troubled and you will frustrated and you will am moving my personal financial as soon as possible. Do not strongly recommend The latest Rez anyway.
My loan is which have Ditech therefore are marketed so you’re able to New Rez
Avoid using NEWREZ….biggest mistake You will find generated. Come trying to refi. Due to the fact Could possibly get it is now Oct however wishing. I’ve sent an equivalent documentation from inside the multiple times. Cannot started to individuals by the cellular phone. My financing was recognized 8 weeks before nonetheless prepared. The organization is a joke go somewhere else.
The newest Rez is the worst mortgage lender!! The fresh new Rez titled and you may available to refi my personal loan at a beneficial lower interest. The mortgage Administrator Ryan said it will be easy “no problem”. He in addition to told you its not necessary for another appraisal due to the fact mortgage was just 12 months dated and we were not getting people more income out! HA… 5 days later on he could be requesting docs it currently have. The mortgage Chip usually do not understand the docs We publish on the safe web site. The new surely poor financial I’ve previously worked with! Rescue the latest anger and acquire another financial!!
NewRez/Shellpoint acquired the mortgage from Ditech. Very first percentage in order to NewRez was in , and therefore we build through the NewRez web site having automated costs into firstly monthly. All of the went really up until . They never ever grabbed brand new percentage which was allowed to be taken from our checking account! We failed to find up until we had a call with the from particular uncommon matter saying they were NewRez, don’t speak with her or him while we did not know the number. Checked-out all of our membership on the web via the website and low and you can view the fresh Oct commission hadn’t been automatically received! Had into the phone with NewRez customer care instantaneously to find away that was happening and is actually advised it was some sort of “glitch”. Actually, payments having been transferring having fee well just like the ! Discover plenty of money in the latest savings account because of it! We talked which have a few different individuals for the , into the second people using the commission https://elitecashadvance.com/installment-loans-tn/charlotte/ over the phone having new report away from this lady that there might possibly be zero late fees, zero commission and it also could well be ACH. It’s now and on their page it’s proving me it is a keen unapplied commission! What the heck, this is the Oct step 1 commission and ought to were applied therefore Quickly into . So we log on to the telephone once again with them today and you can inquire what’s happening? Are told you to she would immediately demand it is placed on the Oct fee and you can “you aren’t later” I called the bank immediately after conversing with NewRez on and you may the lending company said “no shot at the commission was actually questioned because of the NewRez/Shellpoint, they (the lending company) are not closing one commission and in addition we keeps enough currency to cover cuatro numerous years of repayments”! We have less than 1 year leftover on this very first home loan and tend to be seriously considering going to the county lawyer general’s workplace, the higher business agency, choosing legal counsel and you may using which away from now. Our on the web account which have NewRez reveals another fee becoming auto-reduced is set to possess The fall of 1, however if we make an effort to go through the planned automatic money, it tells us we simply cannot since membership try “delinquent”. This is so that incorrect for the many membership! I have Not ever been late for the 31 years with these home loan percentage therefore has the ultimate credit score more than 850! Are they today attending shag our very own credit history? Prevent Him or her!
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